Last Updated: October 2023

Welcome to Kurt Adler Shop! These Terms and Conditions govern your use of our website decorxmasmarket.com and your purchases of our holiday decorations. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

At Kurt Adler Shop, we’re dedicated to spreading holiday cheer with quality decorations and exceptional service. These terms are designed to create a transparent, fair, and joyful shopping experience for all our customers.

1. Acceptance of Terms

By accessing and using the Kurt Adler Shop website (decorxmasmarket.com), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these terms
  • Not use our website in any way that could damage, disable, or impair the site
  • Not attempt to gain unauthorized access to any portion of the website
  • Be responsible for all activities that occur under your account

You must be at least 18 years old to create an account and make purchases on our website.

3. Products and Services Description

Kurt Adler Shop specializes in high-quality holiday decorations including but not limited to:

  • Accessories, Adaptors & Lighting Systems
  • Advent Calendars, Angels, Animated figures
  • Cascade Lights, Cluster Lights, Decorations
  • Elves, Figurines, Home Décor items
  • Icicle Lights, Lemax products
  • Light Sets, Lighted Accessories, Lighted Displays
  • Lighting & Outdoor decorations
  • Nativities, Net Lights, Novelty Lights

Important Product Information:

We make every effort to display our products as accurately as possible. However, the actual colors, dimensions, and details you see may vary depending on your device’s display. Product availability is subject to change without notice.

Certain items have special handling requirements due to their nature:

  • Advent Calendars cannot be returned once opened
  • Animated Figures contain complex mechanisms requiring special care
  • Lighting products may only be returned if defective upon arrival and with unopened packaging

4. Orders and Payment Terms

Order Process:

When you place an order, you will receive an acknowledgment email confirming receipt. This email is not an acceptance of your order. Acceptance occurs when we send you a confirmation that the product has been shipped.

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.

Pricing:

All prices are shown in US Dollars. While we strive to provide accurate pricing information, pricing errors may occur. We reserve the right to correct any errors and to cancel any orders arising from such errors.

Payment Methods:

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

5. Shipping and Delivery

We ship globally, excluding Asia and some remote areas. Please note the following shipping information:

Order Processing:

Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

You will receive a tracking number via email once your order ships. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.

International Customers: You are responsible for any customs duties, taxes, or import fees imposed by your country. These charges are not included in the product price or shipping cost and will be collected by your local customs office.

6. Returns and Exchanges

We hope you love every decoration you choose. However, if something isn’t quite right, we accept returns and exchanges within 15 days of your order’s delivery date.

Non-Returnable Items:

To ensure the health and safety of all our customers, certain items cannot be returned or exchanged if their packaging has been opened or compromised:

  • Advent Calendars (once opened)
  • Animated Figures (due to their complex mechanisms)
  • Light Sets, Cascade Lights, Cluster Lights, Net Lights, and Novelty Lights (if packaging is opened or damaged)
  • Any personalized or custom-made items

Electronics and lighting products may only be returned if they are defective upon arrival.

Return Process:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for the return or exchange
  3. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
  4. Repackage the item(s) securely in the original packaging with all tags attached
  5. Clearly write the RMA number on the outside of the package and ship it to:
    Kurt Adler Shop Returns
    1303 Ingram Road
    Asheboro, US 27203

We highly recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refunds and Exchanges:

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method. Original shipping fees are non-refundable unless the item was defective or incorrect.

For exchanges, we will cover the shipping cost to send the new item to you. If the new item costs more, you will need to pay the difference. If it costs less, we will refund the difference.

Defective or Damaged Items:

If your item arrives damaged or is defective, contact us immediately at [email protected] with your order number and photos of the issue. We will swiftly send a replacement at no extra cost to you.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Kurt Adler Shop or our suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent.

The Kurt Adler name and logo are trademarks of our company. You may not use these marks without our prior written permission.

8. Limitation of Liability

Kurt Adler Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use the website or services
  • Any products purchased through the website
  • Unauthorized access to or alteration of your transmissions or data
  • Statements or conduct of any third party on the website
  • Any other matter relating to the website or services

Our total liability to you for all claims arising from these terms or your use of the website shall not exceed the amount you paid to us in the last six months for products purchased through the website.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of the website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be resolved through binding arbitration in Asheboro, North Carolina, in accordance with the rules of the American Arbitration Association.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Postal Address: 1303 Ingram Road, Asheboro, US 27203

Our customer service team is always happy to help spread holiday cheer!