Welcome to the Kurt Adler Shop FAQ page! We’re dedicated to making your holiday decorating experience magical and stress-free. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.

Products & Collections

What types of holiday decorations do you offer?
We specialize in a wide range of high-quality holiday decorations including lighted displays (such as cascade lights, cluster lights, icicle lights, and net lights), Lemax villages, nativity scenes, figurines (angels, elves, animated characters), nutcrackers, advent calendars, and various home décor items. Our collection is curated to help you create a magical winter wonderland.
Are your lighting products energy-efficient?
Many of our lighting products feature LED technology, which is more energy-efficient and longer-lasting than traditional incandescent bulbs. Specific product details are available on each item’s description page.
Do you offer replacement parts for light sets or displays?
We offer select replacement parts and accessories. Please contact our customer service team with the specific product information, and we’ll do our best to assist you.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the checkout process.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping information for faster checkout, and receive exclusive offers.

Shipping & Delivery

Where do you ship?
We ship globally to bring holiday magic to homes worldwide! However, due to logistical constraints, we are unable to ship to some remote areas and parts of Asia.
What shipping options are available?
We offer two convenient shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
All orders are carefully processed within 1-2 business days before shipment. During peak holiday seasons, processing may take slightly longer.
How are fragile items packaged?
We take special care with all our products, especially delicate items like Lemax villages and figurines. We use reinforced boxes and protective materials to ensure your decorations arrive in perfect condition.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your holiday treasures on their journey to your home.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns within 15 days of delivery. Items must be in original condition with all packaging intact.
How do I initiate a return?
Please contact our customer service team at [email protected] within the 15-day return period. We’ll guide you through the simple process and provide return instructions.
What if my item arrives damaged?
We’re sorry if your item arrived damaged! Despite our careful packaging, sometimes things happen in transit. Please contact us immediately at [email protected] with photos of the damaged product and packaging, and we’ll quickly resolve the issue.

Account Management

How do I reset my password?
Click on “Forgot Password” on the login page, and we’ll email you a link to reset your password securely.
How can I update my shipping address?
You can update your address book in your account settings. If you need to change the address for an already-placed order, please contact us immediately at [email protected] and we’ll try to update it before shipment.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email, or by adjusting your communication preferences in your account settings.

Still have questions? Our customer service team is here to help!

Email us at: [email protected]

Visit our website: www.decorxmasmarket.com

© 2023 Kurt Adler Shop. Spreading holiday cheer from our home to yours.